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1. Eurostars Marqués de Villalta - Centro
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5
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Address: Carrera 6, 36-112 Calle de La Universidad, Cartagena de Indias, Colombia
Telephone: +57 5 6788523
Business type: Hotel
Hugo Mosin: Rooms: Un lujoNearby activities: Perfectamente ubicadoWalkability: Muy centricoFood & drinks: Un desayuno insuperableNoteworthy details: Excelente en todo sentido
Sara Nauman: It’s a cute place, well located, and the roof top pool is great but it was not worth the high price we paid for it. There was nothing special about it and our bathroom ceiling was covered in mold.Rooms: 3/5|Service: 4/5|Location: 4/5 …More
Aura Ocampo: Very disappointed, very expensive for what they offer.Rooms: The lock of maintenance in the property is a shame, could be a better experience for the money that you paid, better options around.Food & drinks: Nice breakfast, nothing else.
Maik: Excelente
Maria Belen Yanzon: Excellent service, all 10 points! The attention of the reception, at the breakfast of the waiters and those in charge of the kitchen, delicious and super varied! Thank you Rafael, Luz, Fran, David and Maira for the recommendations and making our stay unforgettable!
norma isabel leon: The hotel is very well located! Its rooms are comfortable. The staff is focused on customer service. Luz, Rafael and David are excellent hosts.Your breakfast is very complete.
Enlace Carmen & Javier: The hotel is beautiful and Rafael, his receptionist, helps you with anything that may arise. I would recommend the hotel if you want a quiet stay close to everything in Cartagena.
Leopoldo Dentesano: Magnificent stay. Extraordinary attention from the staff. I want to highlight David's attention at breakfast time. Cordiality of all employees.
proxbrt bol: Excellent attention from the staff. David and Yuliana always attentive to everything, very kind. Impeccable stay.
Julieta wzk: The hotel is very nice, and the attention of the staff is excellent. I recommend breakfast, David and Yuliana take care of you very well.
Maik Phillip Nicholas Krusche: Excellent hotel, the staff is very friendly. I liked everything, the rooms, the location, the food. We will be back soon.
vanina frauman: Very good
Lorna de santos: The attention of the staff, the room and the excellent breakfast!
Ciro Espinoza: Excellent attention I recommend it very well
Maria Lesteiro: Everything about this hotel was perfect and exceeded my expectations tremendously.Starting with the front desk, Elvis was and is a STAR. Helped us with our day trip to the islands, COVID test appointments, and any questions regarding restaurant stops and places to visit. David, from food and beverage, was also amazing. Welcomed us like family and even spoke with us as if we were. Briefed us on the hotel history (of course, we asked). Everyone is extremely knowledgeable and hospitable. The room was perfect as well. The shower has this amazing water pressure that i still can’t get over. It’s the little things that make me happy while i travel. This hotel is also situated in the middle of the walled city which made it super fun and easy to get out and get lost within Cartagena's streets. 10/10 recommend BLINDLY!
Angelica Santodomingo: Great hotel. Amazing location, friendly and diligent staff. The pool is great and warm. The rooms are very comfortable and clean. The breakfast was delicious, we even ate ayacas :)
Christian Sammy Pava: Excellent service from all the workers, especially Rafael and David! The hotel is immaculate and very pretty. The location is perfect.
2. Sonesta Hotel Cartagena - Cartagena de Indias
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Address: Carrera 9 No. 35 - 104 Anillo Vial, Zona Norte, Cartagena de Indias, Bolívar, Colombia
Telephone: +57 5 6535656
Business type: Hotel
Mercedes Gonzalez: The rooms and bathroom are spacious, the beds comfortable.The available parking lot does not have many stalls.Varied breakfast and spacious restaurant.Attentive service at a general level. With the exception of the maid who knocked on the door at 8:15 am and opened one to ask what time I wanted the service to be done, very bad I came to rest and I was asleep.There are areas that lack order and maintenance, such as parking lots, fountains, planters, among others.The public beach, maintained by a cooperative of natives, nothing exceptional. Dirty beach areas.Rooms: Amplias y la cama cómodaWalkability: Espacios amplios
Freddy Castellanos: Excellent attention and serviceRooms: 5/5|Service: 5/5|Location: 5/5 …More
Salvatore Lelio: I love its main pool, having cocktails and eating at the restaurant… a good escape to spend a good day
richard castaño: A super nice place to rest and share with family and friends
JULIAN ANDRES AVENDAÑO ARISTIZABAL: The hotel is like a residential complex with a swimming pool. Nothing spectacular, very expensive for what it offers. It is not a hotel for families with children. The big pool has a horrible view and it was also dirty. I do not recommend it. It is a tourist type hotel. Just 3 stars.
Cecilia Cardoso: The very comfortable rooms, the cool pools, the super breakfasts, the only drawback is the check out at 12... the girls are VERY messy and they don't attend by arrival time lasting more than 20 minutes in line..I hope they give them training so I can give them the stars that the place deserves
ROGER PEREZ: Walkability: Excelente todoRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet …More
Caya Aristizabal: I had an excellent experience, the pools are good and the beach is close. The rooms are neat and comfortableI want to highlight the help of the supervisor Marisol, a prepared person, with excellent customer service
samuel pineda: ExcellentService: 4/5|Location: 4/5 …More
Jorge Enrique Rivero Martínez: Todas las comodidades para tener un excelente descansoRooms: 5/5|Service: 5/5|Location: 5/5 …More
Diego Guerra: Pésima comida; sin sazón, fría, mal preparada.Las habitaciones bien. El único buffet donde no puedes repetir.El room service es lentisimo. Demora más de media hora y eso que pedí azúcar y una cucharaEl wifi es imposible. Tuve que comprar un chip de datos por qué nunca pude conectarme.Rooms: Buenas habitaciones.Food & drinks: Malísimo.
Estefania Gomez: En realidad quedó súper decepcionada, siempre me quedo en la cadena de hoteles sonesta y pensé que SONESTA CARTAGENA no iba hacer la excepción.En realidad quedó impresionada la clase de detalles que les hace falta , los baños que están ubicados en el gimnasio , no tienen pasador, es decir que uno orina con la puerta abierta, el buffet del desayuno demasiado aburrido, todos los días lo mismo, súper simples , nada que ver la comida, pedí por tres dias seguidos el mismo plato y todos los días me daban una presentación diferente siendo el mismo plato.La piscina de la parte de atrás sucia, con mugre y empaques de plástico, el area social queda cerca a las habitaciones así que escuchas ruido hasta las 11pm , 12 am, asi que si viene a descansar les recomiendo que no se hagan en las habitaciones que quedan encima del restaurante porque el ruido es tremendo.Decepcionante la verdad.En realidad una experiencia para no volver .
3. Hotel Cartagena Plaza - Bocagrande
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5
453 reviews
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Address: Bocagrande Carrera 1 N°6 - 154, Cartagena de Indias, Bolívar, Colombia
Telephone: +57 5 6517450
Business type: Hotel
diego toro: Iván Lorduy excellent service, wonderful human being... I recommend the hotel 100%, at the bar ask for Iván he is the best.....
Yohany Ortiz Acosta: Iván lorduy excellent service and attentionexceptional foodRecommended liquorsFood & drinks: Excelente comida y atención
Diana Villalba: In terms of rating I would give it a 0 since the air conditioners did not work and with the heat we had it was impossible to sleep, they did not have fans available 😕, imagine coming all burned by the sun and not having AC, not even if they offer you the best food you would not stay at this hotel again.
Alvaro Hernan Jaramillo Jaramillo: It is an excellent place to share with the family or as a couple, we will surely return with our children. It is located in front of the sea. The facilities are designed for the guest, even the bathrooms are adapted with a drying rack for wet clothes. We would recommend it for sure. Thank you for the attention and service provided, especially Meris the waitress, Jesús the bellboy and Antonio one of those in charge of serving in the restaurant.
Kerly Gómez: AcceptableRooms: 3/5|Service: 3/5|Location: 4/5 …More
Eugenia Cervigni: The experience upon arrival was not the best. The environments in general were very rowdy, people with loudspeakers playing music, a lot of movement of people who did not seem to have the slightest respect for the rest of the guests. It was uncomfortable. The rooms in general were good, but of the 4 that we reserved, none had the air conditioning working well. We contracted all inclusive, but when we arrived at 9:00 p.m., there was no dinner to eat, except for a snack that left a lot to be desired. The best thing is its location, in one of the most beautiful areas of Cartagena. Regular reception service, the staff did not seem very interested in addressing the concerns of the guest. The tourism agency that they have inside the hotel is quite good, we hired the city tour with them.
ALEJANDRO SALAZAR: An elevator thunders that is scary, I reported it to the administration, I hope they do something about it, the buffet food is rich, the snacks are not outstanding, the pool is very small, the service leaves a little to be desired
Ricardo Colli: Good location, nice place, good foodRooms: 4/5|Service: 4/5|Location: 5/5 …More
Isa Guevara: Ivan lorduy dawn bar excellent service very helpful and very tasty drinks that he prepares aperte the place is beautiful and everything is very good
ricardo romero: We stayed in the music room rooms, they are incredible, they are themed around champeta music. The Lucía restaurant is delicious. I highly recommend the pork loin in a coffee crust and the attention of the waiters, especially the ham. The location of the hotel is very good, all the Ubers arrived very quickly. The attention at reception for entrance and exit of the hotel were very friendly and quick to assist us.
Laura Cristina Avendaño Barrera: With oceanfront views, easy access, very neat and comfortable. Food is delicious. The staff very friendly. A perfect place.
Javier García: ivan lorduyA super cool guy with an atmosphere 😃 I recommend it 😃 spend enjoying the nights of stay with him bactebender of one of the best hotels in Cartagena "Cartagena plaza"Nearby activities: Hotel super chévere vista frente al mar ⛵⛵
Carolina Vidal: Super friendly service. At the Lucía restaurant, the waiter Benjamin was super attentive and recommended several very tasty dishes. I was delighted
Alberto Vásquez: Ivan lorduy very good service and cordiality in tension and vallenata music
Laura Sofía Suárez Grajales: Everything was excellent during the stay, the food, the rooms and above all the attention of the staff
Felipe Alonso Gonzalez Lastra: Definitely good service.It has a couple of basic problems like the elevators, which are always full and it costs a lot to take one.Just during our week, at least two delegations of children and adolescents from soccer teams were in the hotel, in my opinion they were the WORST part of the stay. They made too much noise, no one controlled them as the trainers did nothing. I understand that it is children, but there are many more people who come to relax and have a good time, a time that they ruin.The food could be better.
4. GHL Relax Corales de Indias Hotel - Crespo
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4.9
4939 reviews
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Address: Cra. 1 #No. 62-198, Cartagena de Indias, Provincia de Cartagena, Bolívar, Colombia
Telephone: +57 5 6810500
Business type: Hotel
Jeff Castillo: The people are very friendly and the place is beautiful.
Emmanuelle Gutiérrez y Restrepo: The service is very good, the views too. The rooms vary, but mostly plugs by the bed and air conditioning in the bathroom are missing.
Miguel Molina Arteta: Excellent swimming pools especially for children. The restaurant is in remuneration and where breakfast is taken is not enough when the hotel is full. There was no spa service.
Sergio Martinez Alfonso: Excellent service and very nice facilities
Edwin villadiego gonzalez: ExcellentRooms: 5/5|Service: 5/5|Location: 5/5 …More
Zeyrus César Alfonso Rosas: Apart from the fact that we did not have a TV for 5 days, the toilet moved, and the room smelled of humidity and mold, everything else was fine. The staff was very friendly.
Paloma Estefania Poveda Tinjaca: la comida en los buffets es deliciosa las habitaciones siempre estaban limpias y con aire acondicionada volveria siempre !!!!(Translated by Google
Camilo Riaño: Excellent place to rest and vacation.Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Anny Drte (Nigthwish): ; tienes posibilidad de dejar guardado bajo estricta seguridad tu equipaje en el escenario que llegues antes d check in o viceversa de manera que puedes conocer sitios turísticos reconocidos de la ciudad , la ubicación me gustó es cerca del aeropuerto y de allí al centro es súper económico el transporte (personalmente usamos Uber
VALERIA ROMERO DUARTE: para hidratación constante como ofrecen otros hoteles. Las habitaciones todas tienen vista al mar ✷‿✷ Me encantó que pese a que llegamos antes de hora check in puedes guardar tu equipaje mientras disfrutas de las instalaciones entre ellas las piscinas ◍•ᴗ•◍ Y lo mismo al partir. Sin duda un excelente lugar pararegresar y disfrutar en familia. Cerca de la playa de Marbella (letras de CARTAGENA
Gaitree Persaud: The hotel, the location is nice close to the airport. They need a little bit more upgraded more entertainment little bit more English the food was good. The staff don’t they speak little bit English. They still help you with their phone if they could upgrade the hotel, get a little bit more activity and a little bit more entertainment. It will be better I was there May 21, I had a great timeNearby activities: Activity for adults kids especially
santiago Borja castro: la atención es pésima en la recepción, se realiza el registro a las 9:30 am, el check in supuestamente es a las 3, a las 2:30 volvemos para que nos entreguen la habitación, vuelven a confirmar la reserva y nos dicen que nos sentemos que ahora nos llaman, 1 hora esperamos, preguntamos y nos dicen que debemos hacer 1 fila que no había cuando llegamos claramente y que hemos visto lo poco que avanza, son las 4 y aún no tenemos habitación, la única persona que sabe atender y maneja bien la información es el señor Lewis
JOSÉ LUIS BRIEVA PADILLA: Mucha demora para hacer el registro, una hora es mucho tiempo, en cambio si uno sale y entrega la habitación 15 minutos después, entonces sí le cobran a uno, es injusto.
5. Casa San Agustín - Centro
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4.8
226 reviews
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Address: la No. 36 44, Universidad de Cartagena, Cartagena de Indias, Bolívar, Colombia
Telephone: +57 5 6810000
Business type: Hotel
Miguel Guerrero: The place is small, it is well placed, a bit noisy at night and with some shortcomingsVery accessible and excellent priceRooms: Son pequeñas pero completasNearby activities: Está muy bien ubicadoWalkability: Todo es cerca para ir caminando, comer, el café, restaurantes, compras
João Carlos Calil: Boa opção em restaurante em cartagena
Cristian Vargas: Place full of wonders ☺️☺️Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Camilo de Molina E.: Great hotel. Excellent service. They care about every single detail.If you go to the bar ask for the Fizz Del Este cocktail.
Beige Matthews: Everything about this hotel is absolutely lovely and gorgeous. The location is spectacular and the staff is the best I’ve experienced in a very long time. The grounds are perfect and having Alma as the in-house restaurant is an absolute treat. If you want the boutique feel, but with luxury - no questions asked, this is the place to stay.
Brittany Mitro: We had the most amazing stay at Casa San Agustin. We honestly could not recommend it enough. We were in Cartagena on our honeymoon and this was the perfect choice for us.The staff was wonderful from the moment we arrived. The doorman helped us on numerous occasions when we weren't sure where to go (e.g., when we needed to find an ATM, or find somewhere for lunch) and was always so friendly. The staff at breakfast were also amazing - it always started our day off well (plus the breakfast food was DELICIOUS). The spa staff were also lovely, and the Passion for Life spa treatment was such a good choice - relaxing and romantic!The hotel itself was BEAUTIFUL - the way they use the original architecture (and the old aqueduct!) and created luxury rooms and a beautiful pool area meant we felt like we got a full Cartagena experience. The little library room where they had tea and coffee everyday was a really nice touch as well.We also took the opportunity to spend a day at their private beach property Acasi, which was a great way to see the Rosario Islands and get some beach-time in a relaxed and private venue. We highly recommend doing this if you are looking to venture out that way!Lastly, the location of the hotel was perfect - right in the centre of the walled city, among a range of fantastic restaurants - it really was the perfect choice for us.
Alison Rooney: Just left the property after staying for a week. I booked with FHR. The hotel is beautiful. The design and focus on Colombian history was gorgeous. I loved walking through it to see all of the art and design elements.What worked:Nice room upgrade and I loved the space. Well designed with a Nespresso maker and water provided. Lots of space to relax and a two tvs. The housekeeping was excellent and the room was well cared for. Turn down service was very welcome.The security and front door was always visible and they welcome everyone on arrival. Each person I met was kind and genuinely engaged in their role at the hotel.Breakfast was plentiful and some choices came off better than others. Dinner at Alma was quite good and I would recommend it.What needs work:Prior to arrival, I sent no less than 10+ emails to book airport pick ups, tours and dinners. All the messages went unanswered. I called. No one picked up. I booked my own dinners.For the activities, I wasn’t successful at getting these booked. The staff promised to follow up. Never did.I did a walking tour one day.Other than that, I did my own thing.I spoke with Paola and with Gladys. For some reason, the feedback didn’t make Ny measurable difference.The spa service was good but the manager kept trying to upswell me.Would I stay again?Probably not. I loved Cartagena!
Alexander Tucci: Horrendous Administrative Service - Our inability to reach the hotel led to an unfortunate situation where the administration refused to refund our payment or provide any flexibility for a future visit. It is strongly recommended to stay away from this place under all circumstances.Rooms: 1/5|Service: 1/5|Location: 1/5 …More
Zara Whittier: Great placeRooms: 5/5|Service: 5/5|Location: 5/5 …More
Christiam Enrique Fischer Vargas: Boutique hotel in the walled city of Cartagena with a colonial style and a lot of history, excellent service from its employees
Beba: Excellent attention from the bar, the guys are super friendly and attentive... we didn't stay, we just went for a few drinksFood & drinks: Excelente
Megan Boling: My boyfriend and I booked a couples massage and it was absolutely incredible! We've both had massages from various places and agreed that this was the best massage we've ever had. The facility was beautiful and immaculate. The staff was extremely friendly and accommodating. Ciaia, Yerenia, and Ludy were amazing and made the morning so special for us. We definitely plan on coming back and hope to be able to stay longer at this hidden gem!
Ganesha Thirumurthi: A truly wonderful hotel. The ambiance is lovely and very peaceful. The staff are incredible - so helpful and kind. Special thank you to Katherine, Andres and Edgar.If you are considering staying here we'd highly recommend it. It lives up to the great reviews.Deep tissue massage in the spa was also wonderful and the setting is very relaxing.I proposed at the hotel and the staff couldn't have been more helpful.Highly recommend Casa San Agustin!
6. Allure Chocolat - Getsemaní
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4.6
580 reviews
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Address: Calle del Arsenal 24 # 8B-58, Provincia de Cartagena, Bolívar, Colombia
Telephone: +57 5 6605831
Business type: Hotel
BY: Sehr nettes und zuvorkommendes PersonalGutes Frühstück
marcus abraham: I recently stayed at Hotel Arsenal in Cartagena, Colombia, and I must say it was an exceptional experience. The service provided by the hotel staff was top-notch, with their friendly and attentive approach ensuring that every need was met promptly and with a smile. The location of the hotel is simply perfect, nestled in the heart of Cartagena's vibrant Old Town. It offered easy access to the city's renowned attractions, bustling markets, and delicious dining options. Whether you're a leisure or business traveler, Hotel Arsenal's impeccable service and ideal location make it a five-star choice in Cartagena.Walkability: Perfect location to have everything within a 6-15 minute walk! Right next door to some great eatery’s as well.
javigon: If you want a hotel with constant noise, this is your hotel.The staff is very friendly and the breakfast is varied and very good.The problem lies in the constant noise we had. First they placed us on the top floor just below the pool where they organized a party that sounded as if we were in it. After complaining several times, they changed our room at 10 p.m. and gave us another one right next to the elevator.You can hear everything that happens in the hotel, the rooms are poorly soundproofed and you don't rest well.
Antonio Jacob: Walkability: Muy cerca de todos los puntos de interésRooms: 4/5|Service: 5/5|Location: 5/5Hotel highlights Quiet …More
Isaias Duque: An overpriced hotel, small rooms, in my case my room was located on the ground floor, in a corridor where all the people who go to the bar pass through, so I did not feel privacy; Breakfast is served on the 4th floor but both elevators failed on the days I stayed. I think it is TOO EXPENSIVE for what it really offers.
Lucas Kwiatkowski: Not even close to a 5 star hotel. We paid for a more expensive room which ended up being right by the pool and so we heard loud music all throughout the night. We were also by the breakfast so it was loud outside our room during the day.The breakfast was not edible. It was outside and food had been sitting out in over 100 degree weather for hours.We also got room service one night and we couldn’t eat any of it because it was cold and uncooked.We checked out early because nothing went right at this hotel.
Andres Guerra: Very safe and very well located!!!!Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Raúl Lapeña: The hotel is very nice and is excellently located. The staff is friendly and super attentive. Starting each day with breakfast on the terrace is the best way to do it.
José Eustáquio Magalhães Elias: Equipe muito bem treinada e extremamente profissional. Café da manhã top, combinando o tradicional com o local. Cozinha muito boa, com um dos melhores hambúrgueres que eu já provei. Recomendo muito .Rooms: Simples, funcional e bem higienizadoSafety: Sem ressalvasWalkability: Próximo a Getsêmani e cidade amuralhadaFood & drinks: Tudo muito bom
Antonio Caldas: It's not the place anymoreRooms: 5/5|Service: 5/5|Location: 5/5 …More
fitmodel valeria: This was actually the best decision service was insanely in creíble and I don’t remember everyone’s name but I can say Santi and Sergio and everyone else was great ! You don’t even want to leave once you get here !Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury, Great view, Romantic, Great value …More
John Álvarez: The staff were so friendly. The food is great.
7. Bastión Luxury Hotel - Centro
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4.7
539 reviews
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Address: Centro Histórico, Calle del Sargento Mayor No. 6 - 87 Calle Cartagena, Cartagena de Indias, Bolívar, Colombia
Telephone: +57 5 6424100
Business type: Hotel
erika samaniego: The rooms are beautiful. The pool looks so much bigger in the photos, in reality it was small and one family with kids can take all the space of it. However they have a lot of space to sit and sip some drinks at the rooftop. The staff was kind and helpful. We arrived very early and left late in the afternoon and were allowed to remain in the public areas of the hotel and they held our bags while we explored some more of the city.Rooms: Big and cozy, nice view from balcony and great showers.Nearby activities: So many good restaurants and bars within walking distance. Getsemani is about 15-20 mins away walking.
James Lammerding: Truly wonderful experience. Jorge was very welcoming and attentive to everything I needed during my stay. Front desk staff was very helpful.Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Tim Cummings: Excellent hotel within easy walking/Uber distance to most sites/shopping/restaurants. Staff was great & most spoke some English which was helpful because of my limited Español.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury …More
C Woods: Stayed here for 7 days. Rooms are big and comfy. Tile floors so bring your slippers. Bathrooms are nice size. Showers are great. They have nice products in the bathroom. They offer a nicebuffet breakfast in the restaurant but you can also get made to order breakfast. Lobby is nice to kick it and chill but depending on when you go, you might become a buffet for mosquitoes. There is a room next to the outdoor lobby area and it's comfy and a great place to hang out. The rooftop pool is amazing and the views from up there are phenomenal. Pool area is the perfect place to hang out and drink. Internet connection could be spotty at times but wasn't too bad. Front desk was very attentive to any of our needs. Staff was extremely accommodating. Nice hotel to stay at inside the Walled City.
Anna Kozlova: Parfait Hôtel, véritable 5 étoiles avec un service au top, le personnel super aimable, à l’écoute et très attentifs. Petit déjeuner super bien avec les serveurs de resto qui retiennent vos préférences et sont très aimable. Petite dédicace à Jorge de la piscine qui était super gentil avec nous. Localisation parfaite aussi
Erica Chew: We spent 5 spectacular days there. The pool was great and the sunset views were stunning. Jorge gave great recommendations of things to do in town. Jordan helped find us reservations and hooked us up with a great walking tour with a local, Aura. Highly recommended. Only thing that I didn't like is they wouldn't heat up my leftovers. I had it in the fridge and was so excited to eat it the next morning but couldn't.Walkability: Great location. Everything in the old town was about 15 min walk max.
Craig R: Great location with full breakfast included. A full spa. A short walk to most parts of the city. Rooftop pool/bar with amazing service (Janner/Jorge are the best!). A quiet oasis away from the busy city below, with its own unobstructed sunset views.Rooms: 4/5|Service: 5/5|Location: 5/5Hotel highlights Great view, Quiet, Great value …More
ANJLI SHAH: My husband and I stayed at Bastion for 4 nights. It is definitely not a “luxury” hotel for following reasons- as soon as we were allocated a room we realised the air conditioning unit was not working. The workmen did come and sort this out.We then realised our sink was getting clogged up and the water was not draining. This caused a sewage smell in the bathroom. We did let the manager know about this and he assured us it would be dealt with whilst we were sight seeing. Nothing seemed to be sorted. After 2 nights of sleeping in this room and finally making a fuss at reception they did change our room as they said the sink problem could not be sorted. However the second room we were allocated had a broken toilet roll holder, broken tiles on the bathroom floor, the shower wasn't draining quick enough hence was overflowing, the room telephone wasn't working. We did complain to the manager but he didn't seem to be too bothered. The room was definitely not fit to be allocated to a guest.- Breakfast was mediocre for a 'luxury' hotel! There were insects (fruit flies) all over the fresh fruit and the staff didn't seem to be bothered by it.The hotel is in a good location, slightly away from all the hustle and bustle but yet close enough. However I would recommend other hotels in the vicinity which are probably cheaper but have better service and rooms.
Maria Hernandez: 10/10 I would definitely come back and enjoy it again. From the decor to the service every details is thought to make it specialFood & drinks: The ceviche is amazing
Laura Patricia Támara Muñoz: Excellent service and attention. We marriedIn the Santo Toribio church, and arrive walking to the church. Very convenient they decorated the room on the wedding night and they were very special
René Francisco Torres Jugo: The hotel is excellent to spend a few days and get to know Cartagena from the walled city. It is very well located. The hotel is not ostentatious luxury, very nice to relax in a quiet environment. The staff is very polite and oriented to make things easier. The truth is that it is a characteristic of Cartagena, everyone is very helpful and cheerful.Rooms: Elegantes y amplias, con vista hacia el patio interior muy bonito.Nearby activities: Muy céntrico, se sale a la calle y ya estás en un lugar histórico, solo hay que caminar para disfrutar de la ciudad.Food & drinks: El restaurante del hotel es supremo, la comida es exquisita, una noche me acerque a la barra del restaurante y me puse a hablar con uno de los cocineros, me sirvió un trago y conversamos, después de un rato me dice que el es el chef, yo que soy despistado me entero que mi nuevo amigo es uno de los hermanos Rausch dueños del restaurante y famosos en Gourmet Chanel.
Mo Gourrier: We had a great room next to the courtyard! The pool upstairs was wonderful with a bar and plenty of seating. The gentleman serving us by the pool was very friendly as well! The food and drinks were amazing.
8. InterContinental Cartagena de Indias, an IHG Hotel - Bocagrande
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4.6
2711 reviews
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Address: Bocagrande, Cra. 1 #5-01, Cartagena de Indias, Bolívar, Colombia
Telephone: +57 605 6424250
Business type: Hotel
Stephane Mongrain: Face à la mer, seulement la rue à traverser. Les chambres sont très bien et assez grandes et bien insonorisée. La piscine est belle et assez grande. Plusiwurs chaises au bord pour prendre un bain de soleil. Le buffet déjeuner est sensiblement le même chaque matin. Offre un bon choix variés de pâtisserie, fruit et autres.
DiegoRom: Excellent hotel!!Hotel highlights Great view, Quiet, Kid-friendly …More
carlos alvarez: Very good hotel, service and attention, moderate price, large and fresh room, excellent buffet restaurant lacks omelette, beautiful view, large and clean room, air conditioning, safe, hot water, with TV. Mini bar, large pool.
Erick Vanegas: Excellent service, attention, food and variables in tourism.
Alejandro Lomelí García: Excellent staff, friendly and helpful. DreamlikeRooms: Es como mi hogar, cómodasFood & drinks: Excelente calidad de los alimentos
Juan Toledo: I want to highlight Daniela Gonzalez, she was very attentive, and the service she gave us was 100%
Oscar Koeke: Great brand. Hotel was great some years ago. Now need improvements.Rooms: 3/5|Service: 4/5|Location: 4/5 …More
JAIR HUMBERTO HERRERA SAVEDRA: SpectacularRooms: 5/5|Service: 5/5|Location: 5/5 …More
LESLY HERRERA: Beautiful placeSafety: Muy seguro
Natalia Florez: Very good hotel, well located, luxury, spacious, clean rooms and excellent serviceSafety: El personal del hotel esta pendiente de ti para cualquier cosa que necesites o guiarte, hay salon de belleza en el piso 15 y la vista de la piscina al mar es muy bonita, el servicio a la habitación es rápido solo 25 min de espera, en otros hoteles me ha tocado esperar incluso 90 min.Food & drinks: El restaurante Kanuu tiene muy buenos platos a la carta, me gustó el salmón a la naranja y los patacones
Janneth Becerra: great excellent hotel. Service. Spacious and comfortable room. Food for all tastes.
9. Estelar Cartagena de Indias Hotel y Centro de Convenciones - Bocagrande
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4.7
3198 reviews
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Address: Cra. 1 #11-116, Cartagena de Indias, Provincia de Cartagena, Bolívar, Colombia
Telephone: +57 605 6517303
Business type: Hotel
oscar david pachon: Muy buen hotel y el bar del piso 51Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury, Great view, Romantic, Quiet, Great value, High-tech …More
Teresa Montero: Experiencia negativaRooms: 1/5|Service: 1/5|Location: 1/5 …More
REYNA BARRAZA: very comfortable staycorrect cleaningKindness not much but in a restaurant on the 10th floor
Stefano Arasi: The hotel in general is not bad. However, the collaboration of the reception staff was bad, following a small inconvenience on a higher rate in a vague and unclear way. Although I asked to speak to a manager, he didn't show up. There is a serious lack of effective soundproofing in the rooms, so that at various times of the day one is disturbed by other residents or service personnel. The hotel was also undergoing renovation work which I was not advised of until I arrived at the hotel.
Miguel Angel Hernandez: Estelar hotel is unreliable and lacks truthfulness. It's a worthless hotel for guest. I'd never return.Rooms: 1/5|Service: 1/5|Location: 1/5 …More
Martaj Rueda: Safety: Very secure, security guard hotel entrances.Food & drinks: Delicious and many options.
Daniela rios: Very bad experience. I went on vacation for 4 days, I booked with the compensation agreement and at no time did they make it clear that the pool was under maintenance. Regarding the room, I paid for the most expensive suite and there was not a single day in which I did not wake up due to the noise of the construction, I could not have meetings from my quiet PC due to the noise. The price seems absurd to me to have such a bad experience. One understands that maintenance and works must be done but that they have never made it clear to me and that when I arrive at the hotel they tell me that they give me the option of going to another hotel one day, it does not seem the best to me. I made the decision to go there for a reason.I complained at check out and they didn't give me any solution. The last straw
Bryam Sabogal Mejía: They did not notify that the pool is not working
SHERY DE JESUS QUIJANO ARANDA: Spectacular Sky 51 I spent an unforgettable night!!
Sergio Gomez: New hotel, very spacious, nice view, but the pool is closed for remodeling and something happened with the air conditioning...Rooms: Amplia
mike sheerin: Hotel has major issues aviod at all costs. No pool, AC out for 4 hours after checking in. Customer service poor, issue responses very poor and not timely at all.Rooms: 1/5|Service: 2/5|Location: 3/5 …More
Oriana Califa Rodríguez: the hotel is expensive how sad that the service is so badNearby activities: Ninguna actividad
Marcof: Comfortable rooms, favorable location, facilities in general very good, satisfied with the attention, recommended
10. Ermita, Cartagena, a Tribute Portfolio Hotel - El Cabrero
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4.6
275 reviews
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Address: Av. Santander #41-202, Cartagena de Indias, Cartagena, Provincia de Cartagena, Bolívar, Colombia
Telephone: +57 5 6517259
Business type: Hotel
Julio Rene Torres Blanco: Excellent placeRooms: 5/5|Service: 5/5|Location: 5/5 …More
Christiano Knott: Rooms: Clean, well decorated, modern atmosphereWalkability: Walking distance from city center (15/20 min) but I strongly recommend taxi/UberFood & drinks: Bar and restaurant have great service and a good selection in the menu.Noteworthy details: Fast and reliable Internet connection throughout the property, small but nice and cozy swimming pool to relax.
Alberto Del Castillo: great alternativeRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Great value …More
Jorge Castillo R: A very well located place, with a view of the sea where beautiful sunsets can be appreciated, very good presentation, attention and service.
Alejandro Trujillo: Great breakfast ! Good service, good location, good price for clean rooms ! Excellent service for transportation for tourist
Elias Cenci: Localização, bom café e ótimo atendimentoNearby activities: Centro histórico
Lizeth Diaz: Well located but regular neighborRooms: 4/5|Service: 5/5|Location: 5/5 …More
PERLA GUADALUPE CERVANTES ROSAS: Excellent everything, spacious and comfortable rooms, excellent service, delicious food, a very good stay
Aline Lileng: I would give 10 stars for service if it was available.Thank you to all the staff that were so helpful and accommodating.I wished I remember all their names, but let David be the representative of you all!!
Juan Carlos: Very good experience .Rooms: Muy buena habitación excepto por el baño , le falta privacidad .Safety: Muy seguro
Christian Carlier: De passage à Cartagene, certes la vu si vous êtes à l arrière rien que des vues sur toitures mais au calme, si vous êtes logé devant ; vu sur Mer mais bruyant.Un point fort le petit déjeuner. Grande qualité de services, un choix inouï de gâteaux, pains, croissants et tout les fruits exotique servi s il vous plaît par une charmante personne en tenu local.Néanmoins malgré sa situation je vous le conseil.Safety: Sécurité absolue. Vigiles à l entrée caméra dans les couloirs.
Ben Walker: Good hotel with very friendly staff. Photos show everything 20% better than it really is. Location close to town and always an Uber around.
Nikunj Jain: Fantastic property and very friendly staff. The rooftop bar is pretty damn good in the evening to have a drink or two overlooking the beach!
11. VECCHIO - Cartagena de Indias
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4.2
47 reviews
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Address: Cra 20, Cartagena de Indias, Provincia de Cartagena, Bolívar, Colombia
Telephone: +57 320 7948871
Business type: Hotel
12. Casa Punta Canoa - Cartagena de Indias
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4.3
111 reviews
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Address: Via Punta Canoa. Calle buena vista. Casa 2 Corregimiento de punta canoa, La Boquilla, Colombia
Telephone: +57 316 2671722
Business type: Hotel
13. Hilton Cartagena Hotel - El Laguito
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4.6
5021 reviews
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Address: Avenida Almirante Brion, Cartagena de Indias, Bolívar, Colombia
Telephone: +57 605 6948000
Business type: Hotel
14. Hyatt Regency Cartagena - Bocagrande
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4.7
3272 reviews
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Address: Cra. 1 ##12-118, Cartagena de Indias, Provincia de Cartagena, Bolívar, Colombia
Telephone: +57 605 6941234
Business type: Hotel
15. Hotel Cartagena Dubai - Bocagrande
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4.2
2274 reviews
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Address: Cra. 1 #09- 82, Cartagena de Indias, Provincia de Cartagena, Bolívar, Colombia
Telephone: +57 301 4563676
Business type: Hotel
16. Casa Cordoba Estrella - Centro
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4.8
82 reviews
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Address: Cl. 36 #4-27, Cartagena de Indias, Provincia de Cartagena, Bolívar, Colombia
Telephone: +57 5 6644661
Business type: Hotel
17. Hotel NH Cartagena Urban Royal - Centro
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4.3
389 reviews
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Address: Cra. 7 #34-10, Cartagena de Indias, Provincia de Cartagena, Bolívar, Colombia
Telephone: +57 5 6455050
Business type: Hotel
18. Nacar Hotel Cartagena, Curio Collection by Hilton - San Diego
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4.6
130 reviews
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Address: Calle del Curato No. 38-99, Provincia de Cartagena, Bolívar, Colombia
Telephone: +57 5 6517050
Business type: Hotel
19. Santa Catalina Hotel - Centro
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4.5
101 reviews
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Address: Carrera 6, Cl. del Candilejo #32 - 62, Cartagena de Indias, Bolívar, Colombia
Telephone: +57 5 6517099
Business type: Hotel
20. Oz Hotel - El Laguito
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4.6
1201 reviews
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Address: Cra. 3 #4-61, Cartagena de Indias, Cartagena, Provincia de Cartagena, Bolívar, Colombia
Telephone: +57 5 6551292
